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Insight® - FREQUENTLY ASKED QUESTIONS
Have a question about how to use the scale? Look below for answers to some commonly asked questions. If these don't provide the information you need, feel free to give us a call.
Would you like some more information about the scale before you purchase?
How long should the batteries last?
With average use (1-2 times per day), the batteries should last at least 8 months.
How big is the mirror in the Insight® Foot Care Scale? Is it for limited foot sizes?
The mirror is approximately 10 inches long and 8 inches wide. It is designed to accommodate feet of all sizes. Many people’s feet are longer than 10 inches but will not have any trouble viewing their entire foot with some small movements.
Does the scale plug in or need batteries?
The scale operates on 4AA batteries.
Is the mirror in the Insight® Foot Care Scale magnified? How much?
Yes. The mirror can magnify the image of the bottom of your foot up to 5x.
Have questions about proper foot care?
How often should I check my feet?
It is recommended that that you check the bottoms of your feet every day.
What am I looking for when I look at the bottoms of my feet?
Please click here for detailed information and examples of the different types of issues you should be looking for on your feet.
Have a question about how to use the scale?
Do I have to sit down in order to look at the bottoms of my feet using the Insight®
Foot Care scale?
It is certainly possible to observe your feet while standing next to the scale (though not when you are on the scale). However, we suggest sitting down when you want to look at your feet as it is safer and easier.
Can I look at my feet without weighing myself?
Sure. Simply press the button at the front of the scale to turn on the lights.
The scale light doesn’t turn on after I weigh myself and step off the scale.
What’s wrong?
Try replacing the batteries. If this does not fix the problem, please call us at 1-800-461-0991.
The scale light does not turn on/off when I push the button at the front
of the scale. What should I do?
Try replacing the batteries. If this does not fix the problem, please call us at 1-800-461-0991.
How can I change the weight measurement units (kg/lb)?
Please open the battery compartment and inside there’s a switch that can be toggled to either kilograms or pounds.
I am having trouble seeing my feet. How do I use the scale so that I can
see the bottoms of my feet?
Please make sure that you are seated when using the mirrors in the scale to look at the bottom of your feet. To observe your left foot it is easiest to hold it over the right side portion of the mirror. To observe your right foot it best to hold it over the left side of the mirror. Also, please make sure that the lights are illuminated around the side of the mirror. If they are not on, simply press the button at the front of the scale.
The light does not stay on long enough. What should I do?
Simply press the button at the front of the scale and the lights will come back on for an additional 90 seconds.
The scale shows “Err” What’s wrong?
This can happen for 2 reasons:
1) The scale did not calibrate properly. Try moving the scale to a hard, flat surface.
2) The scale was not able to make a weight measurement. Please make sure to stand still once you are on the scale. If your weight is shifting around the scale can not make an accurate measurement. If the scale can not get an accurate reading within 10 seconds, you will get an error (“Err”).
My weight reading is “0.0”. What should I do?
Please make sure to stay on the scale until you hear the beep. If this does not help, call us at 1-800-461-0991
The scale shows “HIGH”
The scale will only measure accurately to a maximum of 400lbs/180kg. Any weight above this will register as “HIGH”.
Have a question about Insight product support?
Where is the Insight® scale made?
The Insight® Foot Care scale is made in China.
What is the warranty policy on the Foot Care Scale?
This scale is warranted against defects in materials or workmanship for five (5) years for the original purchaser from the original date of purchase. It does not cover damages or wear resulting from accident, misuse, abuse, commercial use, or unauthorized adjustment or repair.
Should this scale require service (or replacement at our option) while under warranty, please call Auto Control Medical at 1-800-461-0991. At our discretion, you may be asked to pack the item carefully and return it prepaid, along with the original purchase confirmation e-mail showing date of purchase and a note explaining reason for return to:
Auto Control Medical Inc.
6695 Millcreek Drive, Unit 5, Mississauga, ON L5N 5R8
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